Shipping Policy

Customer Deliveries during Covid-19 pandemic


Australia Post remains fully operational, making deliveries across Australia and New Zealand amidst the government restrictions on non-essential activity.
The Covid-19 situation may impact the time frame in which online parcels are processed. Although we have the full commitment from Australia Post to deliver all orders, as usual, we are seeing delays as they adapt to the new challenges presented by the pandemic, such as additional safety measures to protect their people and customers, reduction in domestic flights, international delays, and increased volumes. Delays can be up to a few days. Colette by Colette Hayman acknowledges that these are unprecedented circumstances and although every effort is made to ensure that orders are processed within the given timelines, we are not able to take any responsibility for delays caused by the impact Covid-19.
For more info on Australia Post services and potential delays, post office closures, and parcel locker options please visit https://auspost.com.au/about-us/news-media/important-updates/coronavirus.


Delivery & Tracking for Australian Orders during the Covid-19 pandemic. All Australian deliveries are shipped with Australia Post and will include tracking.


There are two delivery options within Australia:


• Standard Postage - Orders usually arrive within 3-7 business days from the time of posting depending on your location.


• Express Postage - Orders usually arrive within 2-3 business days from the time of posting depending on your location.


Free Delivery Promotion:


We offer free STANDARD POSTAGE Australia-wide delivery when you place an order of AUD 100 or more. (Subject to change without notice.)


Free shipping will not apply when you’ve taken advantage of a special offer and the total dollar value of the purchase is lower than $100 after discount.


Standard Post:


Please see below schedule below outlining Australia Post's estimated delivery times for major centers.


The delivery time estimates do not include handling time. Delivery time starts after your order has been dispatched from our Colette by Colette Hayman online dispatch.


Sydney Metro 3 Business days
Canberra 3 Business days
Melbourne 5 Business days
Brisbane 5 Business days
Adelaide 7 Business days
Perth 9Business days
Hobart 9 Business days
Darwin 9 Business days

For destinations outside of metropolitan capital cities, please visit Australia Post’s website:


http://auspost.com.au/apps/domestic-parcel.html (Please use 2170 as the "from" postcode.)

Express Post:


Express deliveries will be processed within 24 hours of the order being placed. Orders should be delivered the next day if it's within the Australia Post Express Post Network. Please refer to the Australia Post Network areas here.


Can I Track My Order?


You can track your delivery - once your order is fulfilled and dispatched, you will receive an email confirmation of your tracking number.


Please click on the following link to track your order once it has been shipped.

http://auspost.com/track


Please Note:

Australia Post Delivery personnel will endeavor to obtain a signature on delivery, however, should no-one be in attendance when delivery is attempted, the posting agent will determine whether there is a safe, dry place for the parcel to be left on the premises. A photograph will be taken of the parcel as proof that it was delivered safely (this can be provided should any disputes arise). If there's no safe place, a card will be left and the parcel taken to your local Post Office where you will be required to sign on collection
America and Europe free shipping 7-20 days